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If it's all possible, trying to making disclaimer text simpler may solve the problem. The symptom may be specific to a particular server configuration. Hitting Detail button after going to console would provide more info including configuration, which would help support team to diagnose the problem.
Best regards,
- Akira
Feedback response number WEBB82J4RZ created by ~Denise Cisjipyvitchettu on 02/10/2010